Frequently Asked Questions
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The Pass
Attraction Pass™ gives you access to the best New York tours and attractions during a set period of time. No matter which option you purchase, you will be able to use any or all of the tours and attractions we offer and customize your itinerary.
You have up to 1 year to redeem your Attraction Pass™.
Unfortunately, no, because all attractions in the pass are one-time use only.
Reservations are not needed for most of the tours and attractions we offer - simply go there and enjoy! If you download our mobile app, you will be able to reserve a spot for Statue of Liberty Cruise directly on the app. If you would like to use the Central Park Bike Tour, please email customerservice@attractionpass.com to schedule the tour.
Download our mobile app and add your tickets by scanning the QR code or manually inputting the authorization code from your email confirmation. When you arrive at the attractions, simply pull up your pass on the mobile app and start the fun!
You can contact us via email (customerservice@attractionpass.com) and phone (347-705-8700).
All sales are final. We are not able to issue any refunds.
The validity period begins when you activate the pass by adding the digital tickets to our mobile app or printing out paper tickets at our visitor center.
No. Feel free to visit the attractions in any order and customize your trip.
No, with Attraction Pass™ you will get general admission to the attractions and tours offered.
Yes, you can upgrade your Attraction Pass™ by emailing customerservice@attractionpass.com
Simply input the promo code during checkout and the discount will be applied automatically. If you experience any issue please email customerservice@attractionpass.com
After you purchase the Attraction Pass™ online, you can download our mobile app and add the tickets to the app following the instruction from your email confirmation. Once tickets are added, your Attraction Pass™ is activated and you can start enjoying the pass!
Hop-on hop-off bus tours are included with Attraction Pass™, with which you can easily navigate the city.
The child age range is 4 - 12 years old. Tickets are free for kids under 4.
Partnership
Yes, please email partnership@attractionpass.com for information.
Yes, please email partnership@attractionpass.com for information.
Yes, we offer discounts for groups of 15+ people. Please email groups@attractionpass.com for information.
Buying Online
We accept Visa, Mastercard, Discover, and American Express.
When purchasing online, you can enjoy exclusive discounts, get the best deal, and receive your digital pass within minutes after purchase. Also it's never too early to plan your NYC trip!
You will have up to 1 year to redeem the Attraction Pass™. If you ever want to purchase the Attraction Pass™ more than 1 year in advance, feel free to email customerservice@attractionpass.com to extend the validity.
Pick Up / Redeem
With Attraction Pass™, you do not need to pick up a physical pass. Simply download our mobile app, add your Attraction Pass™ to the app, show your Attraction Pass™ on your mobile device at attractions and you are all good to go!
Attraction Pass™ is a digital pass, therefore you do not need to pick up any physical ticket before you go to the attractions. After your purchase, you will have 1 year to redeem the Attraction Pass™ and start using it. To start using your Attraction Pass™, simply download our mobile app and add your tickets to the app. Enjoy!
Bus Tour
Hop-On Hop-Off Bus Tours mean you can hop on and hop off at any stop along the route. The tours are on double decker buses where you can enjoy views above the crowd. GPS-guided audio narrations are available in 11 languages, so you can learn as you go.
Before you start using your Attraction Pass™, you need to download our mobile app and add your tickets to the app. Once the tickets are added, you can board a double decker bus by scanning the QR code from your app.
Hop-On Hop-Off buses arrive every 15-20 min depending on traffic. Non-stop Bus Tours operate on a set schedule. Please visit https://attractionpass.com/attractions for the specific schedule.